FAQ

The cost depends on:

• Type and volume of cargo;
• Transportation method;
• Distance;
• Applicable duties and taxes;
• Insurance and other additional services.

Delivery time depends on the shipping method.

• Road transportation – 7-20 days;
• Rail transportation – 14-25 days;
• Sea transportation – 3 to 45 days depending on the departure and destination ports;
• Air transportation – 1 to 7 days.

We provide international shipping by all modes of transport:

• Road (including consolidated cargo);
• Rail (including direct rail from China, as well as via Kazakhstan and Mongolia);
• Sea (via Vladivostok, Novorossiysk, St. Petersburg);
• Air (delivery of urgent cargo).

The more complete and clear the set of accompanying documents, the faster and easier it is to import goods and place them under the appropriate customs procedure.

The set of documents may include:

• contract with the supplier;
• invoice and packing list;
• transport documents (CMR, railway waybill, bill of lading);
• certificates (if necessary);
• documents confirming payment for the goods (if any);
• documents confirming payment for transportation (depending on INCOTERMS delivery terms);
• export declaration of the country of export (if any);
• current catalogs and price lists of the manufacturer/seller intended for an indefinite number of persons.

The cost of this service depends on the volume and weight of the goods, their characteristics, the route, and the mode of transport used. For an exact quote, please call us at 8-800-1000-159 or submit a request using the contact form on the website.

Yes, if there is a power of attorney, the customs representative can act on behalf of the cargo owner.

Yes, we provide comprehensive logistics solutions, including turnkey delivery from sender to recipient.

The service includes:

• communication with the supplier;
• providing an importer;
• payment for goods to the seller;
• cargo collection;
• export clearance;
• international delivery;
• obtaining permits;
• customs clearance in the Russian Federation;
• delivery to the recipient’s warehouse.

Yes, we handle all customs clearance of goods, including selecting TN VED codes, calculating duties and VAT, and interacting with customs authorities.

Yes, we work with both full container loads (FCL) and less-than-container loads (LCL/Groupage). This is especially convenient for small shipments.

A number of goods require permits to complete customs clearance and release within the EAEU (declarations of conformity, certificates of conformity, registration certificates, etc.). We can assist with these documents and advise you on the specific documents needed for your product.

Yes, we have consolidation warehouses in China and Europe where we can accumulate cargo from different suppliers before shipping, and provide additional packaging and labeling.

For cargo insurance during international shipping, the following are commonly used:

• All-risk insurance;
• Specific conditions if valuable or dangerous cargo is being transported;
• Insurance against loss, damage, or theft of cargo.

An electronic goods declaration is a declaration completed by a customs broker using specialized software and submitted through the customs online portal. Submitting an electronic customs declaration significantly simplifies interactions with customs authorities and reduces the time it takes to release goods.

The average processing time ranges from 4 hours to 2 business days, depending on the nature of the cargo, the accuracy of the customs declaration, the completeness and quality of the attached documents, the need for additional documentary verification, requests and clarifications, as well as the use of forms of actual control within the risk management system (inspection, examination, sampling and specimen collection, etc.).

The EAEU TN VED code is a classification code for the unified commodity nomenclature of foreign economic activity of the Eurasian Economic Union. The code structure is based on the decimal system and includes:

• Group code — the first two digits of the code;
• Commodity heading code — four digits;
• Subheading code — six digits;
• Subheading code — ten digits.

The declared product code is used to determine:

• the customs duty rate, i.e., duties and taxes payable to the Russian Federation budget;
• Product requirements: submission of permits (licenses, regulatory approvals, etc.), product certification in accordance with technical regulations of the EAEU or the Russian Federation, mandatory product labeling, and traceability requirements.

If your cargo is detained, you must:

• Check the reasons for the detention with the customs authority;
• Provide additional documents, if required;
• Pay all required duties and taxes;
• If there are any errors in the documentation, make corrections.

Yes, we provide services for obtaining all necessary permits: certificates of conformity, declarations of conformity, sanitary certificates, etc.